Job Responsibilities

i) Manning and monitoring all receptions at the Head Office

ii) Keeping records of activities at various receptions within the Head Office

iii) Welcoming and assisting walk-in visitors

iv) Registering visitors using the Visitors Management System

v) Guiding visitors to their respective destinations within the premises

vi) Compiling quarterly customer service reports

vii) Conducting in-house customer service training sessions and reporting on their outcomes

viii) Ensuring all receptions are tidy and stocked with up-to-date informational and educational materials

ix) Managing the main switchboard

x) Receiving and escalating complaints to the Customer Care Officer

xi) Logging and forwarding feedback received via suggestion boxes and feedback forms to the Customer Care Officer for appropriate action

xii) Translating the service charter into accessible formats as needed

xiii) Distributing the company's informational, educational, and communication materials and maintaining a log sheet

xiv) Organizing activities for Customer Service Week and decorating receptions for the Christmas season

xv) Updating the corporate database

xvi) Providing relevant information for Customer Service Surveys

xvii) Participating in the customer care program