Job Responsibilities

- Lead, supervise, and motivate a team of field credit collection officers to achieve collection targets and objectives

- Conduct regular field visits to monitor officer performance, provide coaching and support, and identify areas for improvement

- Develop and implement collection strategies and action plans to reduce outstanding receivables and improve cash flow

- Review and analyze collection data and metrics to track performance, identify trends, and make data-driven decisions

- Ensure compliance with company policies, procedures, and regulatory requirements related to credit collection activities

- Collaborate with Credit Managers and other stakeholders to develop and implement policies, procedures, and controls to mitigate credit risks

- Conduct training sessions and workshops for field collection officers to enhance their skills, knowledge, and performance

- Investigate and resolve escalated customer complaints or disputes in a timely and professional manner

- Prepare regular reports and updates on collection activities, performance metrics, and key insights for management review

- Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement