Job Title: Credit Collections Associate - Kisumu
Country: Kenya
Company Name: Sunculture
Starting Salary: Ksh
Apply on or Before: 25 May 2024
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Country: Kenya
Company Name: Sunculture
Starting Salary: Ksh
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d00
hrs00
min00
secThe preferred candidate, reporting to the Head of Credit, will be responsible for guaranteeing that all Pay-As-You-Go (PayG) loans, once approved and distributed, are repaid in accordance with the specified terms and conditions
This is to prevent any potential financial loss to the company resulting from non-repayment
I
Identify emerging trends impacting the early arrears of the Pay-As-You-Go (PayG) portfolio and pinpoint potential problematic areas
II
Conduct on-site customer visits and make telephone calls, as necessary, to pursue payments and recover debts from PayG borrowers
III
Ensure effective management of arrears spanning over 1 to 90 days for all disbursed PayG loans
IV
Prepare weekly arrears reports for Relationship Managers and regional teams, and follow up to ensure full repayment
V
Maintain an updated registry of insurance claims related to loans and ensure timely reimbursement from underwriters
VI
Coordinate resource allocation and prioritize tasks to enhance productivity and success rates for credit collection Relationship Managers
VII
Generate compliance and risk assessment reports to facilitate decision-making and performance evaluations
VIII
Undertake any other responsibilities within the purview of this role
I
Possession of a business-related degree, with a CPA qualification considered advantageous
Experience:
II
Minimum of 2 to 3 years of experience in debt collection and recovery, preferably within a lending and recovery environment
Skills and Knowledge:
III
Familiarity with credit management and banking practices is beneficial
IV
Willingness and capability to work extended hours when necessary
V
Strong interpersonal abilities coupled with effective leadership skills
VI
Demonstrated evidence of well-developed organizational skills and the ability to adhere to strict deadlines
VII
Essential knowledge of financial services, microfinance, and consumer lending sectors
VIII
Proficient verbal communication skills, including respectful and assertive negotiation
IX
Attentiveness to accuracy and detail
X
Demonstrated ability to quickly grasp and adapt to new systems and processes
XI
Dedication to delivering service excellence
XII
Proficiency in GSuite and Microsoft Office applications