Job Title: Product Manager- Oracle Platforms (CRM & ERP)
Country: Kenya
Company Name: Equity Bank
Starting Salary: Ksh
Apply on or Before: 04 May 2024
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Country: Kenya
Company Name: Equity Bank
Starting Salary: Ksh
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d00
hrs00
min00
secReporting directly to the Group Business Process Innovation, this position carries the responsibility of supervising the implementation of Oracle Solutions within the Bank. These solutions primarily involve upgrading the ERP and CRM Platforms to the latest versions recommended by Oracle.
The primary objective is to offer both technical and business guidance to project teams, ensuring the seamless execution of business requirements.
Furthermore, the role involves ensuring clear alignment and documentation of business requirements and processes/workflows as provided by stakeholders.
Product Strategy and Vision: - Provide guidance and consultancy services to Business Teams regarding ERP and CRM Platforms requirements
- Advise on the latest application needs and best practices, both functionally and technically
- Execute and communicate the Enterprise Digitization strategy aligned with Equity Group’s goals
- Drive Process Efficiency and Innovation across the organization through ERP and CRM Platforms
- Identify market trends and implement best practices for Oracle platforms
Product Development and Management: - Lead end-to-end Implementation of Oracle Products
- Collaborate with cross-functional teams to define requirements, establish milestones, and manage product development cycles
- Ensure adherence to regulatory requirements, risk management policies, and compliance standards throughout the product lifecycle
Performance and Change Management: - Oversee solution performance to ensure uptime and user access
- Define user guides and training needs for Business teams, supporting user training
- Support solution rollout and define process changes
- Conduct regular reviews to assess performance, identify opportunities, and make informed decisions on solution enhancements, refinements, or retirements
- Execute strategic engagements around the platform, including production support, vendor engagements, and annual renewals
Risk Management and Compliance: - Collaborate with risk management and compliance teams to ensure solutions comply with regulatory guidelines and internal policies
- Monitor and mitigate risks, including financial and operational risks, through robust risk assessment and mitigation strategies
- Stay updated on industry best practices, regulatory changes, and emerging risks
Stakeholder Management: - Build strong relationships with key stakeholders, including executive leadership, risk management, operations, and technology teams
- Collaborate with Finance, Procurement, Human Resource, and Group CX to develop go-to-market strategies and drive product adoption and process efficiencies
- Provide regular updates, roadmap, and strategic initiatives to executive leadership and relevant stakeholders
Market Research and Customer Insights: - Conduct market research and analysis to identify business needs, market opportunities, and emerging trends
- Foster a deep understanding of deployed solutions and resolve any business pain points to drive usage and enhance process efficiency
Essential Knowledge:
- Excellent knowledge and experience with Oracle Platforms, specifically CRM and ERP
- Proficiency in Process Efficiency and Product Development
- Ability to develop, plan, execute, and implement strategies according to corporate and project plans
- Comfort and proficiency in technical environments, with the capability to work in demanding settings and meet aggressive deadlines
Key Critical Competencies:
- Proficiency in Oracle Solutions, particularly CRM and ERP
- In-depth understanding of Scrum and Agile Product Delivery Methodology
- Familiarity with product development architecture
- Effective prioritization skills
- Strong grasp of user-centered design principles
- Excellent oral and written communication skills, with strong interpersonal abilities
- Ability to collaborate with large and cross-functional teams
- Understanding of design quality standards and commercial awareness
- Enthusiastic attitude with a focus on results and cultural sensitivity
Requirements:
- Extensive experience (5+ years) in implementing Oracle solutions within the financial industry
- Oracle associate or professional certifications are advantageous
- Bachelor’s Degree from a recognized accredited university, preferably in ICT or Business
- Strong leadership and team management skills, capable of inspiring and motivating cross-functional teams
- Excellent strategic thinking, problem-solving, and decision-making abilities
- Deep understanding of CRM and ERP Processes as well as data management aspects
- Exceptional communication and presentation skills, with the ability to convey complex concepts to diverse stakeholders effectively
- Strong analytical skills, with experience in leveraging data analytics for lending product insights and performance management
- Demonstrated ability to think strategically while maintaining attention to detail and execution focus
- Proven experience in managing stakeholder relationships and driving alignment across teams
- Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously