Job Title: Product Configuration Specialist-KCB
Country: Kenya
Company Name: KCB
Starting Salary: Ksh
Apply on or Before: 31 May 2024
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Company Name: KCB
Starting Salary: Ksh
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sec- Develop a comprehensive understanding of the bank's digital platforms by collaborating with vendors and the Technology team to define the platform roadmap, customizations, and change requests.
- Analyze and document the requirements for new products and services, including associated controls, customer journeys, and notifications, based on new business or customer demands.
- Provide support for mobile banking platform upgrades and help resolve audit issues.
- Work with stakeholders, such as the Technology, Risk, Customer Experience, and Operations teams, to ensure compliance with DFS product delivery standards.
- Ensure the health of channel systems and address customer queries.
- Maintain accurate documentation of configuration changes on the platforms, including roles and permissions matrices.
- Assist in the deployment, configuration, and support of all digital channel systems.
- Develop a comprehensive understanding of the bank's digital platforms by collaborating with vendors and the Technology team to define the platform roadmap, customizations, and change requests
- Analyze and document the requirements for new products and services, including associated controls, customer journeys, and notifications, based on new business or customer demands
- Provide support for mobile banking platform upgrades and help resolve audit issues
- Work with stakeholders, such as the Technology, Risk, Customer Experience, and Operations teams, to ensure compliance with DFS product delivery standards
- Ensure the health of channel systems and address customer queries
- Maintain accurate documentation of configuration changes on the platforms, including roles and permissions matrices
- Assist in the deployment, configuration, and support of all digital channel systems
Bachelor's Degree